General terms and conditions

I. Basic Provisions

1. Identification of the Sellers and Operators

These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), and other applicable legislation of the Czech Republic.

The White Peony online store and related digital services are operated within a business structure involving two separate Czech legal entities, each having its own defined area of responsibility.

A. B2C Seller – Consumers

For sales of goods and services to consumers through the online store, the seller is:

Luxusní Čaje s.r.o.
Company ID (IČO): 21495572
VAT ID: CZ21495572
Registered office: Korunní 2569/108, Vinohrady, 101 00 Prague 10, Czech Republic
E-mail: [email protected]
Telephone: +420 605 476 490
Website: https://whitepeony.eu/

(hereinafter the “B2C Seller” nebo “Luxusní Čaje”).

Luxusní Čaje s.r.o. is responsible for the B2C segment, including sales to consumers, consumer orders, consumer accounts, consumer customer service, consumer complaints and returns, and other consumer e-commerce activities conducted through the White Peony online store.

B. B2B Seller – Business Customers

For sales of goods and services to business customers, wholesale customers and other customers acting within their business or professional activities, the seller is:

BIOTEA s.r.o.
Company ID (IČO): 17996651
Registered office: Poděbradská 634/98, Hloubětín, 198 00 Prague 14, Czech Republic
E-mail: [email protected]
Website: https://whitepeony.eu/

(hereinafter the “B2B Seller” nebo “BIOTEA”).

BIOTEA s.r.o. is responsible for the B2B segment, including wholesale sales, business customers, corporate customers, commercial partnerships and other transactions where the customer acts within its business or professional activities.

C. Website, Digital Infrastructure and White Peony App

BIOTEA s.r.o. is additionally authorized to operate, administer, maintain and develop the technological and digital infrastructure associated with the White Peony brand and the website whitepeony.eu, including the White Peony mobile application and related software services.

This authorization includes, where applicable, the right to use and administer the relevant website infrastructure, domains, software, application interfaces, technical systems and digital services necessary for the operation and development of the White Peony online presence.

The operation of the website and digital infrastructure by BIOTEA s.r.o. does not constitute a transfer of ownership of the White Peony trademark, copyright, domain name or other intellectual property rights from one company to the other.

Unless expressly stated otherwise in a particular transaction, Luxusní Čaje s.r.o. acts as the contractual seller for B2C transactions, while BIOTEA s.r.o. acts as the contractual seller for B2B transactions.

2. Scope of the Terms and Conditions

These Terms and Conditions govern the mutual rights and obligations of the relevant Seller and the buyer arising in connection with purchase contracts concluded through the online store available at:

whitepeony.eu

A buyer may be:

a) a consumer, i.e. a natural person who enters into a contract outside the scope of his or her business or independent professional activity; or

b) an entrepreneur or other business customer acting within the scope of his or her business or professional activity.

The provisions of these Terms and Conditions applicable specifically to consumers apply only where the buyer qualifies as a consumer under applicable law.

3. Contractual Documentation

The Terms and Conditions form an integral part of the relevant purchase contract.

Any provisions agreed individually between the Seller and the buyer in the purchase contract take precedence over these Terms and Conditions.

The Terms and Conditions are available to the buyer before the conclusion of the purchase contract and are provided in a form enabling their storage and reproduction.

4. Language

Purchase contracts and these Terms and Conditions may be concluded in Czech or English. Where another language version is made available for information purposes, the Czech or English version applicable to the relevant transaction shall prevail unless otherwise agreed.

II. Product Information and Prices

1. Product Information

Information concerning goods, including their prices and main characteristics, is provided for each product in the online store.

Prices displayed in the online store are stated including applicable value added tax and other mandatory charges, unless expressly stated otherwise.

Where applicable, the buyer is informed of delivery costs and any other costs associated with the purchase before submitting the order.

2. Product Presentation

The presentation of goods in the online store is for informational purposes and does not itself constitute an offer to conclude a purchase contract.

The Seller is not obliged to conclude a purchase contract concerning goods merely because such goods are displayed in the online store.

3. Validity of Prices

The prices displayed in the online store remain valid for the period during which they are displayed, subject to availability and except in the case of an obvious technical or pricing error.

This provision does not prevent the Seller and the buyer from agreeing individually on different prices or commercial conditions.

4. Discounts

Unless expressly stated otherwise, individual discounts, promotional codes and other price reductions cannot be combined.

Where a discount is offered to consumers, the Seller complies with applicable Czech and European consumer protection requirements concerning the presentation of discounts and reference prices.

III. Ordering and Conclusion of the Purchase Contract

1. Communication Costs

The buyer bears the costs incurred when using means of distance communication in connection with the conclusion of the purchase contract, including internet connection or telephone costs.

These costs do not differ from the buyer’s ordinary basic rate, unless the buyer’s telecommunications provider applies different charges.

2. Ordering Goods

The buyer may order goods:

  • through a registered customer account; or
  • by completing the online order form without registration.

3. Order Contents

When placing an order, the buyer selects the goods, quantity, delivery method and payment method.

Before submitting the order, the buyer has the opportunity to review and correct the information entered.

4. Submission of an Order

The buyer submits an order by clicking the button designated to confirm the order and payment obligation, or by using an equivalent functionality clearly indicating the obligation to pay.

The information provided in the order is considered correct unless the buyer subsequently notifies the Seller of an error.

5. Acknowledgement and Conclusion of Contract

Upon receiving an order, the Seller will send an electronic acknowledgement to the e-mail address provided by the buyer.

Unless expressly stated otherwise, this acknowledgement confirms receipt of the order but does not itself constitute acceptance of the order or conclusion of the purchase contract.

The purchase contract is concluded when the Seller accepts the buyer’s order and communicates such acceptance to the buyer by e-mail or otherwise in a manner appropriate to the transaction.

The Seller may also confirm acceptance of the order within the same communication as the order acknowledgement.

6. Modified Offer

If any of the requirements specified in the order cannot be fulfilled, the Seller may send the buyer a modified offer.

The modified offer constitutes a new proposal to conclude a purchase contract. The purchase contract is concluded only after the buyer accepts the modified offer.

7. Cancellation Before Conclusion of Contract

Until the purchase contract has been concluded, the buyer may request cancellation of the order.

Such cancellation may be made by e-mail or telephone using the contact details provided by the Seller.

8. Obvious Errors

If an obvious technical or pricing error occurs in the online store, including an obviously incorrect price, the Seller is not obliged to supply the goods at the obviously incorrect price where the applicable legal requirements for such a situation are met.

The Seller will inform the buyer of the error without undue delay and, where appropriate, provide a corrected offer.

If the purchase contract has already been concluded and the relevant legal conditions permit the Seller to challenge or cancel the transaction because of an obvious error, the Seller will proceed in accordance with applicable law.

IV. Customer Account

1. Registration

Based on registration in the online store, the buyer may access a customer account.

The buyer may also purchase goods without registering.

2. Accuracy of Information

When registering and placing orders, the buyer is obliged to provide complete, accurate and truthful information.

The buyer must update the information in the customer account whenever it changes.

3. Account Security

Access to the customer account is protected by login credentials.

The buyer is responsible for maintaining the confidentiality of the credentials necessary to access the account.

The buyer must immediately notify the Seller of any suspected unauthorized access or misuse of the account.

4. Third-Party Use

The buyer may not allow third parties to use the customer account where such use would breach these Terms and Conditions or applicable law.

5. Cancellation of Account

The Seller may suspend or cancel a customer account where:

  • the buyer requests its cancellation;
  • the account has not been used for a prolonged period;
  • the buyer materially breaches the purchase contract or these Terms and Conditions; or
  • continuation of the account would be contrary to applicable law or legitimate security requirements.

Any such action will be taken in accordance with applicable law and without prejudice to contractual or statutory rights.

6. Availability

The Seller does not guarantee uninterrupted availability of the customer account, particularly where maintenance, technical failures, security incidents or circumstances outside the Seller’s reasonable control require temporary interruption.

V. Payment and Delivery

1. Payment Methods

The buyer may pay the purchase price using the payment methods made available in the online store, which may include:

  • bank transfer;
  • payment card;
  • online payment services;
  • cash on delivery, where available;
  • cash or payment card for personal collection, where available.

The currently available payment methods and any associated fees are displayed during the ordering process.

2. Delivery Costs

The buyer is obliged to pay the agreed delivery and packaging costs unless the Seller expressly offers delivery free of charge.

The applicable delivery price is displayed to the buyer before the order is submitted.

3. Bank Transfer

In the case of payment by bank transfer, the buyer’s payment obligation is fulfilled when the relevant amount is credited to the Seller’s designated bank account.

4. Advance Payment

The Seller may require payment of the purchase price before dispatch where this is stated during the ordering process.

Any such payment constitutes payment of the purchase price and does not automatically constitute a deposit or other security unless expressly agreed otherwise.

5. Sales Registration

Any provisions of previous versions of these Terms and Conditions concerning the former Czech Electronic Sales Registration system (EET) are deleted.

The Seller will comply with applicable tax, accounting and invoicing obligations in force at the time of the relevant transaction.

6. Delivery Methods

Depending on the destination and availability, goods may be delivered:

  • to the delivery address specified by the buyer;
  • to a designated parcel collection point;
  • through a contracted courier or postal service;
  • by personal collection, where available.

The available delivery methods are displayed during the ordering process.

7. Delivery Costs

The applicable delivery costs are displayed before the buyer submits the order.

Where the buyer specifically requests a delivery method that is not among the Seller’s standard delivery options, the buyer may be responsible for additional costs agreed in advance.

8. Obligation to Accept Delivery

Where the Seller is obliged to deliver the goods to the address specified by the buyer, the buyer is obliged to accept the goods.

If delivery must be repeated or carried out by another method because of reasons attributable to the buyer, the buyer may be required to pay the reasonable additional delivery costs, provided that such costs are legally recoverable.

9. Inspection of Packaging

Upon receipt of the goods, the buyer should check the external condition of the shipment.

Any visible damage to the packaging should preferably be reported to the carrier without undue delay.

Failure to inspect the packaging does not, however, limit the buyer’s statutory rights concerning defective goods.

10. Invoice

The Seller will issue an invoice or other legally required accounting or tax document for the transaction.

The invoice may be provided electronically.

11. Transfer of Ownership and Risk

Ownership of the goods passes to the buyer upon full payment of the purchase price and delivery of the goods, unless applicable law provides otherwise.

For a consumer purchase, the risk of accidental destruction, damage or loss of the goods passes to the consumer upon taking delivery of the goods.

For non-consumer transactions, the transfer of risk shall be governed by the Civil Code and the applicable purchase contract.

VI. Withdrawal from the Contract by Consumers

1. Consumer Right of Withdrawal

A buyer who qualifies as a consumer and who concludes a purchase contract using means of distance communication has the right to withdraw from the purchase contract without giving a reason within the statutory withdrawal period, unless an applicable statutory exception applies.

2. Withdrawal Period

The standard withdrawal period is 14 days.

The withdrawal period begins:

  • on the day the consumer receives the goods;
  • where several types of goods or several deliveries are involved, on the day the consumer receives the last delivery; or
  • in the case of a contract involving regular repeated delivery of goods, on the day the consumer receives the first delivery.

3. Exceptions to the Right of Withdrawal

The consumer may not withdraw from a contract in cases specified by Section 1837 of the Civil Code, as amended.

Depending on the specific transaction, exceptions may include, in particular:

  • services that have been fully performed with the consumer’s prior express consent before expiry of the withdrawal period, where the consumer has been informed of the consequences;
  • goods whose price depends on financial market fluctuations outside the Seller’s control;
  • goods made according to the consumer’s requirements or clearly personalized;
  • goods that are liable to deteriorate rapidly or have a short shelf life;
  • goods that, after delivery, have been irreversibly mixed with other goods;
  • sealed goods that cannot be returned for health protection or hygiene reasons after the seal has been removed, where the statutory conditions are fulfilled;
  • audio or video recordings or computer software supplied in sealed packaging where the original packaging has been broken, where applicable;
  • digital content not supplied on a tangible medium where the statutory conditions for exclusion of withdrawal have been fulfilled;
  • other cases expressly provided by Section 1837 of the Civil Code.

The applicability of a particular exception depends on the nature of the specific product or service and the circumstances of the transaction.

4. Exercise of Withdrawal

To exercise the right of withdrawal, the consumer must notify the relevant Seller of the decision to withdraw before the expiry of the withdrawal period.

The consumer may use the model withdrawal form provided by the Seller, but is not obliged to do so.

Withdrawal may be submitted by e-mail or by post using the contact details of the relevant Seller.

5. Return of Goods

After withdrawing from the contract, the consumer must send or hand over the goods to the relevant Seller without undue delay and no later than 14 days after withdrawal, unless the Seller has offered to collect the goods.

The consumer bears the direct cost of returning the goods unless the Seller has expressly agreed to bear such costs or applicable law provides otherwise.

6. Refund

If the consumer withdraws from the contract, the Seller shall refund all payments received from the consumer, including the cost of the least expensive standard delivery method offered by the Seller.

The Seller will make the refund without undue delay and no later than 14 days after withdrawal.

The Seller may postpone the refund until the goods have been returned or until the consumer provides evidence that the goods have been dispatched, whichever occurs first, unless applicable law requires otherwise.

7. Method of Refund

The refund will normally be made using the same payment method used by the consumer for the original transaction, unless the consumer expressly agrees to another method.

The refund will not impose additional costs on the consumer.

8. More Expensive Delivery

Where the consumer selected a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the Seller is required to reimburse only the amount corresponding to the least expensive standard delivery method.

9. Consumer’s Liability for Diminished Value

The consumer is responsible for any diminution in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.

This does not affect the consumer’s statutory right to withdraw from the contract.

VII. Rights from Defective Performance and Complaints

1. Seller’s Responsibility

The Seller is responsible to the buyer for ensuring that the goods comply with the applicable statutory requirements and the agreed characteristics at the time of delivery.

In particular, where applicable, the goods must:

  • correspond to the agreed description, type, quantity, quality, functionality, compatibility and other agreed characteristics;
  • be suitable for the agreed purpose;
  • correspond to the description and characteristics presented by the Seller;
  • be suitable for the ordinary purpose of goods of the same kind;
  • correspond to the sample or model agreed upon, where applicable; and
  • comply with applicable legal requirements.

2. Consumer Rights in Relation to Defects

Where the buyer is a consumer, statutory rights arising from defective performance apply in accordance with the Civil Code and applicable consumer protection legislation.

The consumer may generally exercise rights in relation to defects that appear within 24 months from receipt of the goods, subject to statutory exceptions and the nature of the goods.

The statutory presumption concerning when a defect existed at the time of delivery applies in accordance with the current version of the Civil Code.

3. Exceptions

Statutory rights from defective performance do not apply to defects:

  • caused by normal wear and tear;
  • caused by the buyer or another person after delivery;
  • for which a lower price was agreed;
  • where the nature of the goods excludes such a claim; or
  • in other circumstances excluded by applicable law.

4. Consumer’s Remedies

Depending on the nature and circumstances of the defect, the consumer may have the right to:

  • removal of the defect;
  • delivery of replacement goods;
  • a reasonable reduction of the purchase price; or
  • withdrawal from the purchase contract,

in accordance with the conditions established by the Civil Code.

5. Withdrawal for Defective Goods

The consumer may withdraw from the contract where the statutory conditions for withdrawal due to defective performance are fulfilled, including where:

  • the defect constitutes a substantial breach of contract;
  • the defect or defects cannot be properly remedied;
  • the defect repeatedly occurs after repair;
  • the goods have a larger number of defects; or
  • another statutory condition for withdrawal is fulfilled.

6. Making a Complaint

A complaint may be submitted using the Seller’s contact details or at a place where the Seller accepts complaints, where applicable.

The Seller will provide the consumer with confirmation of the complaint, including information concerning:

  • the date on which the complaint was submitted;
  • its content;
  • the remedy requested by the consumer;
  • the date and method of handling the complaint; and
  • where applicable, the reasons for rejecting the complaint.

7. Time Limit for Handling Consumer Complaints

The Seller will handle a consumer complaint within the statutory period.

Unless a longer period is agreed with the consumer where legally permitted, a consumer complaint must be handled within 30 days from the date it is submitted.

If the statutory period expires without the complaint being properly handled, the consumer’s statutory rights arising from such failure shall apply.

8. Costs of a Justified Complaint

In the event of a justified complaint, the consumer may be entitled to reimbursement of reasonably incurred costs associated with exercising the statutory rights from defective performance, subject to applicable law.

9. Applicable Legislation

The rights and obligations concerning defective performance are governed primarily by the relevant provisions of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

VIII. B2B Transactions

1. Application

This section applies to buyers who purchase goods or services in connection with their business or independent professional activity.

2. Identification of B2B Seller

Unless expressly agreed otherwise in the relevant order or contract, B2B transactions through the White Peony online store are concluded with:

BIOTEA s.r.o.
IČO: 17996651
Poděbradská 634/98
Hloubětín, 198 00 Prague 14
Czech Republic.

3. No Consumer Rights

A B2B buyer is not considered a consumer and therefore does not benefit from statutory consumer rights that apply exclusively to consumers, including the statutory 14-day right of withdrawal applicable to distance consumer contracts.

4. Commercial Terms

B2B customers may agree individually with BIOTEA s.r.o. on wholesale prices, minimum order quantities, payment terms, delivery conditions, discounts and other commercial conditions.

Where such individually agreed conditions exist, they take precedence over these Terms and Conditions to the extent of the relevant agreement.

5. Complaints by B2B Customers

B2B customers must notify BIOTEA s.r.o. of defects and exercise their rights from defective performance within the periods and under the conditions applicable to the relevant B2B transaction and the Civil Code.

IX. Communication

1. Electronic Communication

The contracting parties may communicate with one another electronically unless applicable law or the nature of the matter requires another form.

2. Seller’s Contact

The buyer may contact the relevant Seller using:

[email protected]

or the other contact details stated in the relevant order or contractual documentation.

3. Buyer Communication

The Seller may communicate with the buyer using the e-mail address or other contact details provided by the buyer in the customer account or order.

X. Out-of-Court Consumer Dispute Resolution

1. Czech Trade Inspection Authority

A consumer has the right to submit a proposal for out-of-court settlement of a consumer dispute to the competent alternative dispute resolution body.

For disputes falling within its competence, the relevant body is the:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 567/15
120 00 Prague 2
Czech Republic
Company ID: 000 20 869

Information concerning alternative dispute resolution is available through the Czech Trade Inspection Authority and the Czech Ministry of Industry and Trade.

2. European Consumer Centre

In cross-border consumer disputes within the European Union, Norway or Iceland, consumers may also seek assistance from the European Consumer Centre Czech Republic, which provides information and assistance concerning cross-border consumer disputes.

3. ODR Platform

The previous European Online Dispute Resolution (ODR) platform is no longer available.

The ODR platform was discontinued on 20 July 2025, and traders are no longer required to provide the former ODR platform link in their terms and conditions.

This does not affect the consumer’s statutory right to use the applicable alternative dispute resolution mechanisms available under Czech and European law.

XI. Intellectual Property and Website

1. Intellectual Property

Unless expressly stated otherwise, the website, including its layout, text, photographs, graphics, videos, software, databases, logos, trademarks and other content, is protected by applicable intellectual property legislation.

The relevant intellectual property rights belong to the respective rights holders.

2. White Peony Brand

The White Peony name, logo and related brand elements are used in connection with the activities of Luxusní Čaje s.r.o. and BIOTEA s.r.o. within their respective areas of responsibility.

The relevant trademark and intellectual property rights remain with their respective owners.

BIOTEA s.r.o.’s authorization to operate and develop the White Peony website, digital infrastructure and mobile application does not constitute a transfer of ownership of the White Peony trademark or other intellectual property rights.

3. Use of Website Content

Without the prior written consent of the relevant rights holder, users may not reproduce, modify, distribute, commercially exploit or otherwise use protected content from the website beyond the extent permitted by applicable law.

XII. Website Operation and Technical Restrictions

1. Third-Party Interference

The Seller and website operator are not responsible for technical errors caused by unauthorized third-party intervention or use of the online store contrary to its intended purpose.

2. Prohibited Activities

Users must not:

  • use technical procedures that could adversely affect the operation of the online store;
  • attempt to gain unauthorized access to the website, customer accounts, servers or databases;
  • interfere with the software or technical components of the online store;
  • use automated systems to disrupt or overload the website;
  • introduce malicious code, viruses or other harmful software; or
  • use the online store or its components contrary to their intended purpose or applicable law.

3. Availability

The Seller and operator do not guarantee uninterrupted availability of the website, online store or related digital services.

Temporary interruption may occur due to maintenance, technical failures, security incidents, third-party service failures or other circumstances beyond reasonable control.

XIII. Personal Data and Privacy

The processing of personal data in connection with the online store is governed by the applicable Ochrana osobních údajů.

Depending on the relevant processing activity:

  • Luxusní Čaje s.r.o. acts as the controller for personal data relating to B2C activities;
  • BIOTEA s.r.o. acts as the controller for personal data relating to B2B activities and certain digital and application-related activities; and
  • one company may, where legally appropriate, process personal data on behalf of the other as a processor.

Further information concerning the purposes, legal bases, categories of personal data, retention periods, recipients and rights of data subjects is provided in the Privacy Policy.

XIV. White Peony Mobile Application and Digital Services

1. Application Operator

BIOTEA s.r.o. is responsible for the development, administration and operation of the White Peony mobile application and related software infrastructure, unless a particular service expressly identifies another provider.

2. Relationship with B2C Sales

The operation and development of the White Peony mobile application by BIOTEA s.r.o. does not alter the allocation of responsibility for consumer sales.

Where a consumer purchases physical goods through the White Peony online store, the contractual seller is Luxusní Čaje s.r.o., unless the transaction expressly identifies another seller.

Where a business customer purchases goods or services in the B2B segment, the contractual seller is BIOTEA s.r.o., unless otherwise expressly agreed.

3. Third-Party Platforms

The White Peony application may be distributed through third-party application stores, including Apple App Store and other platforms.

The availability of the application through a third-party platform does not change the contractual identity of the relevant seller or operator stated in these Terms and Conditions.

The use of third-party application stores may additionally be subject to the terms and conditions of the respective platform provider.

XV. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

The Seller is not responsible for:

  • temporary unavailability of the website caused by technical maintenance or circumstances outside its reasonable control;
  • content or services provided by independent third parties;
  • damage caused by unauthorized interference with the website by third parties;
  • misuse of the website by the buyer contrary to these Terms and Conditions or applicable law; or
  • circumstances that could not reasonably have been prevented or avoided.

For consumers, this section does not restrict any mandatory rights granted by applicable consumer protection legislation.

XVI. Changes to the Terms and Conditions

The Seller may amend or supplement these Terms and Conditions where reasonably necessary, including due to:

  • changes in applicable legislation;
  • changes in the Seller’s business operations;
  • changes in the online store or digital services;
  • introduction of new services or technologies; or
  • security and operational requirements.

Changes to the Terms and Conditions do not affect rights and obligations arising during the period in which the previous version was effective.

The version of the Terms and Conditions applicable to a particular purchase contract is the version in force at the time the relevant contract was concluded, unless the parties expressly agree otherwise or applicable law requires otherwise.

XVII. Applicable Law

All contractual relationships between the Seller and the buyer are governed by the laws of the Czech Republic.

Where the contractual relationship contains an international element, Czech law shall apply, subject to any mandatory provisions of law that cannot be excluded by agreement.

In the case of a consumer contract, this choice of law does not deprive the consumer of the protection afforded by mandatory provisions of the law that would otherwise apply to the consumer.

XVIII. Final Provisions

1. Code of Conduct

The Seller is not bound by any specific consumer code of conduct unless expressly stated otherwise.

2. Website Rights

All rights to the website and its content belong to the respective rights holders.

No provision of these Terms and Conditions constitutes a transfer of intellectual property rights.

3. Change of Circumstances

The parties assume the risk of a change of circumstances to the extent permitted by Section 1765(2) of the Civil Code.

This provision does not prejudice any mandatory statutory rights.

4. Electronic Archiving

The relevant purchase contract, including the applicable Terms and Conditions, may be archived electronically by the Seller for the period required or permitted by applicable law.

5. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain unaffected to the extent permitted by law.

6. Amendments

The Seller may amend these Terms and Conditions in accordance with Section XVI above.

7. Withdrawal Form

A model withdrawal form for consumer contracts may be provided together with these Terms and Conditions or made available separately on the website.

These General Terms and Conditions take effect on 30 August 2026.

B2C Seller:
Luxusní Čaje s.r.o.
IČO: 21495572
Korunní 2569/108
Vinohrady, 101 00 Prague 10
Czech Republic

B2B Seller / Website & Application Operator:
BIOTEA s.r.o.
IČO: 17996651
Poděbradská 634/98
Hloubětín, 198 00 Prague 14
Czech Republic

General contact:
[email protected]
+420 605 476 490
whitepeony.eu

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